rtk666's Privacy Policy

1.1 Personal Identity Information

We collect the information you provide when registering an account. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current address
• Payment account details (bKash, Nagad, Rocket, Upay number or bank account details)

1.2 Usage Information

When you use our platform, certain information is collected automatically:

• Login and logout time and date
• Gaming history and transaction details
• Deposit and withdrawal amounts and methods
• Pages browsed and links clicked
• Session duration and features used

1.3 Technical Information

Our system also automatically logs certain technical details about your device and connection:

• IP address and geographic location (at country/region level)
• Device type, operating system, and browser version
• Referral URL (where you came from before visiting the site)
• Session cookies and cache data

2.1 Service Operations

Personal information is used to create and manage your account, process transactions, confirm payments, and manage gaming sessions. Providing uninterrupted service on the rtk666 platform is our first priority.

2.2 Identity Verification and Security

Information is used to prevent fraudulent activity, comply with anti-money laundering regulations, and ensure account security. Additional documents may be requested for identity verification when necessary.

2.3 Customer Support

Your information is used to resolve issues, handle complaints, and manage communication with the support team. Our 24/7 Bengali live chat support team can view information related to your account.

2.4 Service Improvement

Our platform and gaming experience are continuously improved by analyzing the overall experience of users. All analysis is done in aggregated form — no individual is identified personally.

2.5 Promotional Communications

With your consent, we may send you information about bonus offers, tournament announcements, and special promotions. You can stop these communications at any time.

3.1 Encryption Technology

Our entire platform is protected by SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers is encrypted, making it impossible for third parties to read or intercept.

3.2 Data Retention Period

Information is retained for the entire time your account is active and for as long as necessary to meet legal obligations after the account is closed. Financial transaction data may be retained for a longer period in accordance with regulatory requirements.

3.3 Access Control

Only authorized staff can view your personal information, and only when required to carry out their duties. All staff are bound by strict confidentiality agreements, and any unauthorized access is investigated.

4.1 Payment Processors

The information required to process transactions is shared with the relevant payment providers to handle bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely to complete payments.

4.2 Game Providers

Our platform features games from various providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and NetEnt. Limited technical information may be shared with these providers to ensure fair play and resolve technical issues.

4.3 Legal Obligations

Information may be disclosed to authorities pursuant to court orders, government investigations, or legal requirements. In such cases, we do not provide any information beyond what is legally required, and where possible, we try to notify the user in advance.

4.4 Identity Verification Services

As part of the KYC (Know Your Customer) process, trusted third-party identity verification services may be used to verify accounts. These services are required to follow the same privacy standards as we do.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, performing security checks, and completing payment processes. The site cannot function properly without these cookies.

5.2 Analytical Cookies

These cookies are used to understand how users interact with our site. This information is collected in aggregated form and does not identify any individual personally.

5.3 Cookie Controls

Cookies can be blocked or deleted from your browser settings. Please note that disabling essential cookies may prevent certain important features of the site from working and may cause issues when logging in to your account.

Restriction for Those Under 21

rtk666 is for those aged 21 and above only. We do not knowingly collect information from anyone under 21. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

Request to parents: If you suspect your underage child has registered on our site, please notify us immediately at [email protected].

8.1 Consent for Promotional Communications

If you consent to marketing communications at the time of registration, we will inform you about bonus offers, new game updates, and special promotions. These communications are sent by email.

8.2 Withdrawing Consent

You can unsubscribe from marketing emails at any time. Every marketing email will include an unsubscribe option. Even after withdrawing consent, important account-related messages (transaction confirmations, security-related notices) will continue to be sent.

9.1 Update Process

rtk666 may update this privacy policy from time to time. If there are any significant changes, we will notify you at your registered email and on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy.

9.2 Previous Versions

If you wish to view a previous version of the privacy policy, please contact our support team. We keep archived copies of previous versions for a reasonable period of time.